Mambo 'Surf Deluxe' Sweatshirt

Please allow 5–7 working days for us to process, prepare and dispatch your order from one of our distribution warehouses.

This isn’t because we’re a bunch of lazy beach bums sitting around waiting for the swell to pick up. Although, given half a chance, that could absolutely happen.

Many Mambo products are made to order, which means we don’t have mountains of unwanted gear sitting around gathering dust and contemplating its purpose in life. We make what’s needed, when it’s needed — helping us reduce unnecessary stock, minimise waste and generally be a little kinder to our planet.

Once your order has been made, checked, packed and given the appropriate Mambo send-off, it’ll be handed over to the delivery people and you’ll receive tracking information so you can follow its journey.

What is a 'Working Day'? - Glad you asked.

A working day means Monday to Friday, excluding Bank and Public Holidays. Saturdays and Sundays don’t count, no matter how many times you refresh your tracking page.

And if there’s a Public Holiday? Well, everyone deserves a day off.

Pull the barbie out of the shed, get yourself down the shops for some chicken wings and a cold Longneck, and allow us one additional working day.

Your Mambo will be along shortly.

Good things come to those who wait. Weird things take 5–7 working days.

If your Mambo turns up damaged, battered, bruised or simply isn’t the thing you ordered, stay calm. No need to shout at the postie.

Drop us a line at support@mambo.cc within 7 days of delivery and we’ll get onto it.

Why 7 days? It’s not some cunning Mambo loophole designed to dodge responsibility. Couriers just don’t keep their records forever, and after a while the evidence disappears into the great delivery-service abyss. (Sigh.)

So, spot a problem? Tell us quickly, send us the details and we’ll work with you to get it sorted.

We’d love to personally escort every Mambo parcel to your front door, but apparently that’s “not commercially viable.”

Once your order is out in the wild, occasionally things happen that even Mambo can’t control — Customs having a long lunch, local postal services going walkabout, unexpected delays, or your parcel simply taking the scenic route.

Unfortunately, Mambo Europe can’t be held responsible for delays outside our control, including delays caused by Customs or local delivery services at your destination.

Your tracking information is the best place to follow the adventure and will provide updates as your parcel makes its way to you.

Keep an eye on the tracking. Keep the faith. Your Mambo is coming.