Refund policy

PRODUCT RETURNS

We'll try not to be mortally offended, but if you change your mind for some reason about an item, or have received an incorrect item, we offer a very simple no quibble returns policy.

You may return unwanted goods up to 28 days after delivery.

Because stock changes all the time, exchanges are not offered. We'd hate to disappoint. Please return the item(s) back to us for a refund, and place a new order.

Exceptions are customised items, swimwear and underwear which cannot be returned unless faulty. Sorry, we're just not that desperate. If you really want to get rid of them, we recommend sending them to www.allthingsworn.com

All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and must have intact packaging, including relevant swing tags, labelling, branding and any accompanying marketing material specific to the item. You on board?

The item must not be visibly worn, damaged, marked in anyway with pen or grease or any other mysterious fluid, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is in any condition that we deem the item unsaleable. Don't take the piss.

If your return was purchased as part of a bundle, the complete bundle must be returned to us. We cannot return only part of a bundle product as we are artists etc, not mathematicians.

Occasionally we may offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time. Theft is a crime and we'll know if you've been naughty.

RETURN PROCEDURE

Please wrap items securely and make 100% sure that you label clearly with your order number on the outside of the packaging. Otherwise, we'll think you're just sending us a friendly gift. Awww. 

Please post to our distribution office:

Mambo RETURNS "INSERT ORDER NUMBER"
c/o Green Snow Ltd
15-17 Mortimer’s Industrial Estate
Ower
SO51 6AF

Please make sure you take adequate steps to ensure the security of the contents during transit back. Or else, you're double-f*cked, as we cannot be held responsible for exchange or refund if reasonable steps are not taken.

UK REFUNDS

On return of the item/s refunds will be credited to the original payment method only (for example credit card or PayPal account) and this can take up to 5 working days depending on your bank.

INTERNATIONAL RETURNS

All international customers are responsible for the costs in sending items back to us. We're sorry, but we've got to make a profit somehow.

Please note, it is important that you label the parcel as a 'return to original sender' as this will ensure there are no custom duties to pay. If this is not marked properly the parcel will be returned to you to be resent correctly.

Refunds will be credited to the original payment method only (for example credit card or PayPal account) and this can take up to 5 working days depending on your bank.

FAULTY PRODUCTS

If you believe an item to be faulty (Really? Wow - we've really f*cked up!) you may be entitled to a replacement or full refund.

Please contact us within 7 days of receiving your order, and if requested, send us an image of the fault. 

If you're in the UK we'll send you a prepaid label for postage. If you're international it may help us to ask for a shipping quote. 

Any questions - we're here to help. We hate faulty products as much as you do.


CANCELLING ORDERS

If you change your mind once you have placed an order and have not yet received your goods you may be able to cancel your order. We need written confirmation of cancellation from you, so please contact us quoting your order number ASAP. Of course, we'll first tell you to stop being so fickle and make up your damn mind next time. If your order has already been despatched you will need to return all the items in the order and will need to pay postage costs. Let this be a lesson!